Our cookies policy

Cookie Policy


Duuzra uses cookies and similar technologies (collectively, “cookies” unless otherwise stated) on the website and mobile & web applications. Cookies help us provide you with a good experience when you use our services and allows us to optimize and secure our sites by remembering which users are logged in.

What are Cookies?

Cookies are small text files with an ID that are stored on your browser that contain information to improve the experience and features you experience on the web. Cookies do not often contain personal information, but more commonly contain an identifier to remember you and link you back to information we store such as your login details.

Types of Cookie

Whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.

First-party cookies on our sites are those set by us at either or

Third-party cookies on our Site are cookies that are set by a domain or service, most commonly an integration to the Duuzra platform

Persistent cookies: these cookies remain on a user’s device for the period specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What is Local Storage?

Local Storage is a very similar web storage component which allows web pages to store information inside of your web browser. It stores information even when you close your browser, just like cookies, however, data is not sent to the web server unless it is explicitly sent by the web page. It is often used to remember preferences within a web application or to cache content to improve performance. Elements stored in Local Storage are covered in this policy and treated the same as cookies as information stored in these elements is sent back to the server.

Managing Cookies & Local Storage

Most web browsers allow you to refuse to accept cookies and delete cookies. If you block cookies whilst using Duuzra services, many features will not work, and you will have a poor experience. More information about how you can block, delete & manage cookies and local storage can be found below:

To opt out of being tracked by Google Analytics across all websites, visit

To find out more about cookies, visit

What Cookies do we use?

Our sites use the following categories of cookies:

Essential Cookies – that are needed for the Duuzra sites to operate correctly and use essential features. Without these cookies, we would not be able to remember information you might have provided during an event or have someone respond to a question you might have asked.

Analytics Cookies – these cookies track certain information about your browser for the purposes of catering our services and future developments, most suited to the audience that visit them.


ProviderTypeNameDescriptionCategoryData Type
DuuzraFirst PartyapiResponsible for communicating with the CMSEssentialLocal Storage
useremail of user for login, login tokens and duuzra specific details such as Admin, roles etc
hashis a hash used to encrypt user data
appthe identification of the Duuzra App the user is on
eventslist of events that the user has available to themIndexed DB
user, usersdisplays the user UUID
UUIDemail of user for login, login tokens and duuzra specific details such as Admin, roles etc
OlarkThird Party_okac, _okbk, _okla, _ok, _okdetect, hblid, olfsk, _oklv, wcsid, _okgid, _okck

Olark is a tool we utilise for the live support on a Duuzra. It allows direct text support to a support agent for the event and these are technical cookies that are crucial to the operation of the service.

WherebyThird PartyroomSessionID, clientId, meeting identifier, chunkID

Whereby is a 3rd party integration that enables one to one video conferencing. These local storage items are technical and are required for the Whereby product to operate.

EssentialIndexed DB
VimeoThird Partysync_active Storage
player, vuidCookies
DaCastThird Partydacast-viewer-id Storage
InterprefyThird Partyopentok_client_id, $, ui_token_expire, ui_browser_id, ui_token, ui_refresh_token, saml_logout_need, $user.ui.hash, ui_keyboard_shortcuts, debug, $user.ui.subdomainData, ui_login_cred, ui_mirror_video Storage
SyncwordsThird PartyAWSALBCORS

SyncWords uses browser cookies to temporarily store visitor information which is used to grant users access to their SyncWords account and ensure the proper operation of SyncWords.

EssentialLocal Storage
ZoomThird Party